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Proposes a general rationale for acting cautiously when marketing to children, and indicates some possibly inappropriate managerial attitudes: for instance that minors are basically small adults, that parents rather than companies should protect children in the marketplace, that all marketing is directed at adults, that certain practice are acceptable because they were done in the past, that managers were once children, and that the company’s practices must be acceptable if they are legal. Suggests ways that companies can remedy this: appoint an ethics officer and take ethics training seriously, avoid dubious products and marketing that support premature maturation and the end of childhood, accept an “in loco parentis” role with regard to children, and remain alert to new threats.

The purpose of this article is to describe the measures taken to deal with some issues affecting the LSE interlending and document delivery (IDD) department within the last two years.

The paper provides a descriptive approach.

There is a wide range of issues affecting document supply at present and a variety of approaches is needed to deal with them.

Some research was carried out by a colleague into user satisfaction and what developments users would like to see in the future.

LSE is a fairly unusual IDD department but the issues discussed will be familiar to many colleagues. This case study describes one way of dealing with them that may help colleagues make decisions in their own departments.

This paper seeks to provide an insight into the recruitment and selection of volunteers in the heritage sector, drawing comparisons between paid and unpaid workers to assess the implications of the findings for volunteer management.

A multi‐method research design was adopted involving qualitative interviews with managers and volunteers, in conjunction with a postal survey of volunteers across 12 study sites, which were all visitor attractions in the heritage sector.

The findings show that the effectiveness of the recruitment and selection process can be undermined by a lack of formality and supporting resources. This raises questions about the effectiveness of human resource management for volunteers, both specifically in the heritage sector and in the wider context of volunteer management.

The research was of an exploratory nature and so further investigation is needed to consider the impact of these findings on the effectiveness of volunteer recruitment and selection across a range of sectors.

The research highlights the existing practices in place for volunteer management in the heritage sector so raising issues for managers regarding the challenge of achieving a balance between formality and informality of human resource management practices.

The research takes a micro‐level approach to examining the recruitment and selection of volunteer workers. It provides a link in the literature between the management of volunteers and human resource management practices.

Gone are the days when a bank could concentrate on providing a reliable service to its customer, and maintain that as part of that service it could guard the confidentiality of all information learnt in the course of the customer's banking. Formerly, a customer could be relatively confident that information about his or her business affairs would not be disclosed save in fairly limited circumstances, and the bank would not trouble itself as to how these affairs were conducted. Current legislation and regulation requires a bank to be aware of the commercial background to its clients' dealings and, in certain circumstances, to take steps to report criminal conduct or to account to third parties.

The purpose of this paper is to examine the current policy of extending personal budgets to older people.

In developing this explanation, the paper draws upon a species of de-centred, post-foundationalist theory which draws attention to the way in which certain narratives can sustain a longing for the implementation of policies that are ultimately unachievable. The paper also draws upon original data from an evaluation of a national ageing charity’s project to increase take-up of personal budgets.

The paper draws attention to, and seeks to explain, the paradoxical discursive positioning of older adults as “the unexceptional exception” within the general narrative of universal personalisation.

This analytical approach can secure a different vantage point in this debate by paying closer attention to the ideological and ethical dimensions of personalisation than has been the case until now.

The paper contributes to the critical interrogation of the personalisation agenda, in which debate (both in academic and practitioner circles) has become highly polarised.

The paper contributes to discussions in critical social gerontology which point to a bifurcation of later life into, on the one hand, an ageless third age and a frailed fourth age, on the other.

The paper makes clear that the discursive positioning of older people as “the unexceptional exception” risks an inadvertent ageism.

Enforcement of regulatory controls has traditionally been left to the criminal law. In the last 15 years there has been an increasing interest in using civil remedies for this purpose. Most of the attention has been on financial services, but there have been recent developments in the UK planning system, which provide interesting parallels.

Teacher effectiveness and teacher quality have become the focus of intense international attention and national concern. Dozens of nations are implementing a diverse set of strategies that aim to improve the quality of education by improving the quality of teachers. These efforts have not been well coordinated, and as the authors in this volume show, core constructs of quality have not been well defined. In this introductory chapter, we discuss why teachers are now “under the microscope” of policymaker’s attention and elaborate how the chapters in this volume identify particularly fruitful avenues for further study. The assembled chapters address two complex questions: (1) what existing cross-national measures of teacher effectiveness and teacher quality are most promising and how can these be aligned to maximize their research potential? and (2) what core constructs of teacher quality or effectiveness are missing from the evidence-base, and how can cross-national comparative research help refine these? To investigate these questions, the chapters in this volume address different aspects of “quality.” While quality may be politically contested, there is a significant need to continue to articulate a truly global perspective on teacher quality. The authors look at a wide range of aspects of quality in order to advance thinking about teacher education, instructional quality and workforce or organizational conditions that affect quality; to analyze instruments, tools, or measures used to assess quality; and identify what measures need to be developed further. We also note how scholarly study of the spread of transnational teacher reforms has failed to keep pace with national policy changes regarding teacher quality, and advance a more general theory of the forces affecting national policymakers.

The purpose of this paper is to demonstrate how fixed‐share prices, as a structural flaw in private equity funds targeted to small‐unit investors, economically disadvantages those investors in favor of sponsors.

The theoretical model incorporates fixed share prices with continuous investment opportunity and evaluates the wealth transfer from long‐term investors to marketing affiliates and soliciting dealers in the form of fees paid on the sale of shares to follow‐on investors.

This result holds in the presence of high‐payout dividend policy that attempts to compensate for wealth transfer.

Should share prices be marked‐to‐market using real estate appraisals or another method, the unlisted REIT and related offerings, such as tenant‐in‐common funds, will be profitable for sponsors without economically disadvantaging long‐term investors.

The findings from this research are useful to fund sponsors who design real estate investment products for small‐unit investors. These products may retain the advantageous characteristics of existing products while eliminating the disadvantageous features.

This is the first academic research on private equity capital raised from small‐unit investors.

The purpose of this paper is to explore the tensions between external accountability obligations, educator's professional values, and student needs. Strategic, cognitive, and moral dimensions of this tension are captured with the central category of integrity.

This is a mixed methods study that compares five exceptionally high performing middle schools with four exceptionally low performing middle schools in the state of California (USA), controlling for demographics, school context factors, and below average performance range.

It is found that schools under similar circumstances differ on the degree of integrity. Schools with high integrity have a good balance between values and reality, are more cohesive and more open to dissent. In each case, integrity was associated with an expansion of agency that combined moral earnestness with prudent strategizing and actively constructing interpretive frames that maintained a school's sense of self‐worth. Integrity develops or survives with a good dose of educational leaders’ personal strength, but also depends on leaders’ insistence to fully exhaust the moral horizon of an institution which obligates educators to balance equity, system efficiency, child‐centeredness and professionalism with prudence.

This is a case study of nine schools in one state. Explanatory relationships can be explored, but not generalized.

The research has implications for leadership. It demonstrates the power of integrity as a key virtue of leadership under accountability pressures. It shows the different ways integrity can be forged in schools and the different ways it can be missed with consequences for school life.

The paper stresses the point that it is quite conceivable that ideological zeal, Machiavellian strategizing, or eager system conformism may produce more forceful agency than integrity. But as everyday responses they are not as realistic, ethical or productive as the striving for integrity.

The practitioner literature often points to integrity as a desirable quality when dealing with tensions of the sort addressed in this paper, but little systematic theoretical thinking and empirical exploration of this concept exists. The paper makes an advance in both areas.